And to do that, we need the very best people to join us. Simply put, we want to make lives betterone interaction at a time. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. KEY JOB RESPONSIBILITIES - Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns - Maintains and updates customer information as necessary - Calmly attempts to resolve and de-escalate any issues - Escalates calls to supervisor when necessary and appropriate - Responds to requests for assistance and/or possible processing of credit card authorizations - Tracks call-related information for auditing and reporting purposes - Provides feedback reports on call issues related to downtime and/or training issues - Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB CATEGORY: Call Center LOCATION: United States-Florida-Sarasota-2805 Fruitville Road 34237 GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time.
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